Policy Highlights ✨

• Shipping: Orders ship in 2–3 business days with tracking provided.

• Returns: For hygiene reasons, all sales are final. Wrong or defective items must be reported within 48 hours.

• Payments: Secure checkout with all major cards, PayPal, and Shop Pay.

• Privacy: Your info is safe — we never share or sell your data.

For full details, see our complete policies below ⬇️

Everything can be emailed to support@velouriahair.com

At Velouria Hair Co., we value transparency and want you to shop with confidence. Please review our store policies below.

📦 Shipping Policy

• Orders are processed within 2–3 business days (excluding weekends & holidays).

• You will receive a confirmation email with tracking once your order ships.

• We are not responsible for delays caused by carriers or incorrect addresses provided at checkout so please please double check !

🔄 Return & Exchange Policy

• Due to the nature of hair products, all sales are final for hygiene and safety reasons.

• We do not accept returns or exchanges once the package has been opened.

• If you receive the wrong item or a defective product, please contact us within 48 hours of delivery with photos, and we’ll make it right.

💳 Payment Policy

• We accept all major credit cards, PayPal, Shop Pay, and other secure payment options available at checkout.

• Your payment information is protected and never stored by us.

🔐 Privacy Policy

• Your personal information is only used to process and ship your order.

• We will never sell, share, or misuse your data.

• For more details, please review our full privacy terms at checkout.

📞 Contact Us

If you have any questions about our policies, reach out anytime at support@velouriahair.com