❓ Velouria Hair Co. FAQ

Q: What type of hair do you sell?
A: We offer 100% raw, single-donor Indian hair — soft, silky, and long-lasting. No synthetic blends, no fillers, just premium raw hair with intact cuticles.

Q: How many grams are in each bundle?
A: Each bundle weighs a true 100 grams, ensuring consistent fullness and thickness across all bundles.

Q: How many bundles do I need for a full install?
A: For lengths under 20”, we recommend 2–3 bundles for a natural look. For 24” and longer, we suggest 3–4 bundles for a fuller, plush install.

Q: Is the hair really raw?
A: Yes! Our hair is 100% raw Indian hair. It has never been processed with chemicals, steam, or synthetic fibers. The cuticles are intact and aligned to prevent tangling and shedding.

Q: Is the hair tested for quality?
A: Absolutely. Every bundle passes the Velouria Standard — including cuticle alignment, dye test, wear test, shedding test, tangling test, heat test, and more. This ensures your hair is durable, safe to color, and long-lasting.

Q: Can the hair be colored or bleached?
A: Yes! Since our bundles pass the dye test, they can be bleached, lifted, or colored — up to #613 blonde. We recommend professional coloring for best results.

Q: How long does Velouria Hair last?
A: With proper care, our raw hair lasts 2–3+ years. Many clients reuse their bundles multiple times with professional maintenance.

Q: Is the hair ethically sourced?
A: Yes — our hair is ethically collected from India and sourced responsibly to ensure authenticity, respect, and quality.

Q: How do I take care of the hair?
A: Use sulfate-free shampoo, deep condition regularly, and avoid excessive heat. For more details, check out our Care Guide page.

Q: Is the hair affordable?
A: Yes — we believe luxury hair should be within reach. That’s why we keep pricing competitive while maintaining premium standards.

Q: Do you accept returns or exchanges?
A: Due to the nature of hair products, we cannot accept returns once the packaging is opened. If there’s an issue, contact us within 7 days of receiving your order.

Q: How long is shipping?
A: Orders are processed in 2–3 business days. U.S. shipping takes 3–5 business days, while international shipping times vary by location.

Q: Do you offer custom wigs or installs?
A: At this time, we focus on raw bundles and wigs. Custom services may be added in the future.

Q: What makes Velouria Hair different?
A: We combine premium raw Indian hair, ethical sourcing, rigorous testing, and fair pricing — so when you shop Velouria, you’re not just buying hair… you’re investing in tested, trusted, and timeless quality.

✨ Still have questions? Contact us below !